Monday, December 15, 2008

Discover this...

On the Discover web page:

Discover Card: Brighter. See how you can spend smarter with Discover Card

I know the #1 way!!!!!!!!!!!!!!!!!!!!!!!

Get a card in someone else's name and go nuts! All of the fun and none of the responsibility...Discover can make this dream a reality for some of your skanky neighbors too!!!

I ruined it for my neighbors...the ready to use card was delivered to the person (ME) and not the street address(SKANK THIEF).

I called Discover...only to "Discover" that they should not be allowed to use the word "Brighter" anywhere on their web page.

To prove that I was the real slim shady and not the fake slim skanky I had to drive 20 minutes to the nearest large "department" store with a customer service department. In our case that would be a Lowes....after 30 minutes we finally convinced the geniuses at Discover that I was the one and only Reevesfarm.

Once my ID was confirmed the tenor of the conversation went from hostile to apathetic. I wanted information about who had done this and they didn't give a rip. Between repeatedly saying "I don't know" and stifling yawns the fraud dept. person suggested that I file a police report. It was a Sunday so I had the pleasure of doing so at the county Jail...fun.

Later that same day I called Discover's fraud department to see if I could garner any more information about the original application:

Me: So how was the did they apply for this card?

Discover: Uhhhh...it says here...Telemarketing...

Me: Well what does that mean?

Discover: Uhhhh...by phone I think.

Me: Uh, yeah...but did you call them or did they call you????

Discover: Uhhh...it doesn't say.

Me: Was that call at least recorded?

Discover: no

Me: How did you approve a $5000 credit card when the birth date, address, and phone number did not match the name and SSN?

Discover:...............

Me: No signature, no recording of the call, nothing and you gave them a $5000 card in my frickin name!

Discover:............

Me: Can you give me ANY information that was collected in the application that might be helpful?

Discover: No

At some point I talked to another Fraud Dept. person, she told me that if Discover does not lose money that they do nothing. After providing me with NO additional information she did say that she would be happy to talk to the local police Investigator handling my case. I got her extension so that the investigator could reach her directly...he left a message and she did not return his call...or had not a couple of days later. Thanks so much.

When the investigator told me that he could not get the people at Discover to return his calls I tried again. The investigator was finally able to speak to someone...only to find out that Discover could not even tell him if the caller/applicant was male or female.

The geniuses that applied used their real address and phone number...but there are 4 adults that have access to that phone...when Discover can not even narrow the applicant down to male or female it makes my chance of successful prosecution slim.

There is always going to be that scumbag who steals from hardworking people...but having a company like Discover behave in such a reckless and callous way is mind boggling. I should be able to file criminal charges against you for abetting the bad guys.

11 comments:

Mrs. Schmitty said...

That is just absolutely ridiculous! Discover should be held responsible. Makes you want to kick a few shins, I bet.
So sorry this happened to you, but thankfully you were able to stop the card from being used.

Mrs. Really Long Last Name said...

If I wasn't never-endingly pregnant, I would come there and kick their asses.

Debbie said...

I am sorry you went through that. It is infuriating. I had some credit card fraud a few months ago - on Discover! - and they were not very helpful.

m (the misanthrope) said...

Popping over from MamaDrama...what a scary story, but I am not surprised. I got married last year, and I thought I was being smart by getting extra certified copies of our marriage license...because I figured my credit card companies would want EVIDENCE to back up my name change.

Guess what? Nope. I called each credit card company, explained that my name had changed, and they said "OK" and mailed me cards in the new name, no questions asked. Nobody wanted a marriage license or anything. I could have said I was Xena, Warrior Princess for all the difference it made...and people wonder why ID theft is so commonplace. Sorry for the rant but I am with you in this outrage.

Aimee said...

That's craziness!

CrAzY Working Mom said...

My brother in law had his identity stolen. All of the other companies worked with him to quickly correct the matter. Discover (the one that is supposed to be so diligent and fraud recovery) was the most difficult to deal with. He cut up his card with them and informed them that he would no longer do business with them either. I cannot imagine them being so reckless and irresponsible in this day and age.

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